Epic Edge 24/7 Managed Services
Always-on NOC, SRE, and SOC: business continuity, advanced security, and full cloud data sovereignty
From real-time telemetry to automated self-healing actions, our Managed Ops program covers every layer of your open-source platform around the clock—proactive monitoring, patching, capacity planning, and incident response with ITIL procedures. A dedicated Service Manager, AI-driven automation, and SLAs of up to 99.99% free up your team from operational tasks, reduce costs by up to 40%, and ensure uninterrupted enterprise-grade performance.
Why you should trust our 24/7 Managed Services
Our control room operates non-stop to ensure your infrastructure—from edge to core, on-prem, or cloud—remains consistently high-performance, secure, and compliant. With an open-source Ops-as-a-Service model, we combine AI-driven automation and SRE expertise to reduce MTTR, prevent unplanned downtime, and free your team from low-value operational tasks, optimizing costs and resources.
Real-time, full-stack monitoring with predictive alerts and automatic self-healing
Patch management & configuration drift remediation 24/7 without impacting the service
Advanced Security Ops (SOC, SIEM, vulnerability management, and compliance audit)
FinOps & capacity planning: OPEX optimization and continuous right-sizing of workloads
Dedicated Service Manager, ITIL ticketing and 99.99% SLA with escalation in 15 minutes
KPI reporting, governance, and strategic advisory for cloud evolution roadmaps
Uninterrupted reliability: what our 24/7 managed service includes
01
Control Room Always-On
Monitoraggio continuo & remediation proattiva
Un Network & Security Operations Center che vigila h24/365 su performance, sicurezza e compliance. Ogni evento è correlato da motori AI/ML per ridurre rumore di allarme e MTTR a pochi minuti, prima che l’utente finale se ne accorga.
02
Zero-touch maintenance
Invisible updates, zero downtime
Patch, upgrade e hardening vengono orchestrati in finestra protetta con tecnica canary e roll-back automatico. Così elimini downtime pianificati e mantieni la piattaforma costantemente aggiornata alle ultime CVE.
03
FinOps & Capacity Planning
Cost and resource optimization
Monthly spend reports, consumption trends, and right-sizing recommendations help you cut operating costs by up to 25% and plan for growth while avoiding over-provisioning or bottlenecks.
04
“Shift-Left” Safety
Preventive protection and instant response
SOC-as-a-Service services based on open-source stacks (SIEM, SOAR, IDS) detect threats in real time; micro-perimeter segmentation and immutable backup protect against ransomware and data breaches.
05
Dedicated Service Manager
A single point of contact, guaranteed SLAs
A single point of contact that follows SLAs, governance, and an evolutionary roadmap. ITIL ticketing, 15-minute escalation, and 99.99% guaranteed availability: you focus on your business, we'll focus on the flawless operation of your infrastructure.
Talk to the Epic Edge experts
Tell us about your cloud challenge—we'll get back to you within one business day with the best solution and, if you'd like, a live demo.