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Does your Ceph cluster need support?

Epic Edge supports production Ceph clusters with guaranteed SLA — troubleshooting, performance optimisation, upgrades and proactive 24/7 management. Your open-source storage in expert hands.

Managing a Ceph cluster in production is complex.

And when something goes wrong, it goes wrong fast.

OSD down, degraded Placement Groups, performance dropping without apparent reason, upgrades stalling halfway —problems on production Ceph don't wait for office hours and don't forgive delayed responses.
Many organisations discover they lack the internal expertise they need at the worst possible moment: when the cluster is in crisis and critical workloads are at risk.

→ 60% of production Ceph incidents are caused by misconfiguration or suboptimal tuning
→ A poorly configured Ceph cluster can degrade performance by up to 70% of its real potential
→ Ceph upgrades without specific expertise are among the most common causes of unplanned downtime

From problem to solution in 4 steps.

01 — Initial assessment

We analyse your Ceph cluster: version, configuration, hardware, network, OSD health, PG distribution and current performance. Within 24-48 hours you have a complete picture of the situation and an action plan.

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02 — Action plan

We define priorities together — urgent troubleshooting, optimisation, upgrade or expansion — and plan interventions in maintenance windows that minimise impact on your workloads.

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03 — Intervention and resolution

Our team executes the agreed interventions with tested and documented procedures. Every change is validated before and after application. We keep you updated in real time on progress.

 

04 — Ongoing support

After the intervention, proactive monitoring ensures the cluster remains stable and performant. Every anomaly is detected and resolved before it becomes a critical issue.

Does your Ceph cluster have an urgent problem?

Tell us about the situation — we will respond within one hour for urgent cases and within one business day for standard requests.

Talk to the Epic Edge experts

Tell us about your cloud challenge—we'll get back to you within one business day with the best solution and, if you'd like, a live demo.

Service of interest (optional)

Everything your Ceph cluster needs. One team.

01

Troubleshooting and incident response

Analysis and resolution of critical issues on production Ceph clusters — OSD down, degraded PGs, split-brain, performance anomalies, replication errors. Immediate intervention with guaranteed SLA to minimise impact on your workloads.

02

Health check and assessment

In-depth analysis of your Ceph cluster status: configuration, performance, capacity, data balancing, OSD and monitor health, CRUSH map tuning. You receive a detailed report with identified issues and recommended corrective actions.

03

Performance optimisation

Advanced Ceph tuning to maximise throughput and reduce latency — pool configuration, BlueStore tuning, cluster network optimisation, correct PG sizing, cache configuration and replication policy settings.

04

Upgrades and version management

Planning and execution of production Ceph upgrades with zero downtime — from legacy versions to Reef, Quincy or Pacific. Rolling upgrade management with systematic testing at each step and rollback procedures ready if needed.

05

Expansion and scaling

Adding new OSDs, nodes and hosts to existing clusters — capacity planning, CRUSH map configuration, data rebalancing and post-expansion performance verification. The cluster grows without service interruption.

06

Proactive 24/7 monitoring

Continuous Ceph cluster monitoring with proactive alerting on anomalies, capacity thresholds, degraded PGs and performance issues. Our NOC intervenes before problems impact your workloads — not after.

Why choose Epic Edge for Ceph support

We design, implement and manage Ceph clusters for some of Europe's largest organisations for over 30 years — cloud providers, telcos, enterprises and MSPs. We don't sell software and leave you on your own. We analyse your cluster, fix problems, optimise performance and manage it 24/7 — with a dedicated team and guaranteed SLA.

  • 300+ cloud infrastructures managed with Ceph

  • 6 PB of data protected on production Ceph clusters

  • 100% open-source — zero proprietary dependencies

  • Experienced team with years of enterprise Ceph expertise

  • Support on any Ceph version — Reef, Quincy, Pacific and earlier

  • Guaranteed response within 15 minutes for critical P1 incidents

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